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Global Process Manager Customer Business Platform (m/f/x)

  • Allerød, Denmark
  • Norderstedt, Germany
  • Budapest, Hungary
  • Barcelona, Spain
+3 more
Sales & Marketing Excellence

Job description

  • End-to-end responsibility for the assigned processes as part of the overall customer business platform
  • Ensure end-to-end value along Customer Journey in terms of customer experience (CX) and user experience (UX), efficiency and effectiveness
  • Definition and prepare for decision (in alignment with head) on the respective processes & platform and how to digitalize them to create value, including lifecycle management (ideation, prioritization, creation, driving, and documentation of processes, as well as phasing out if necessary)
  • Responsibility for data transparency, analytics, tracking, and reporting of key process metrics for continuous product improvement

Key Areas

  • Ensure use cases and values are clear and prepare demands for DIT demand process (with defined roadmap)
  • Identify digitalization demands and opportunities (Markets & Regions), define relevant projects, execute and realize appropriate scalable solutions (based on test & learn cases with “fail fast, fail cheap and learn” approach)
  • Initiate, and implement new E2E value solutions for better CX, UX, efficiency
  • Ensure actionable data insights are gained to create value from data

End-to-End (E2E) Process Responsibility

  • Ensure process transparency, business value measurement and data quality
  • Review current processes and identify opportunities for process optimization & digitalization

Manage the team matrix

  • Ensure close collaboration with DIT product owners and all relevant stakeholders across markets and regions
  • Actively support implementation lead & performance manager to engage key users and understand user needs and demands to continuously improve processes
  • Work closely with the Global product owner and the Digital Competence Center

Job requirements

  • E2E thinking
  • Ability to work in an international and agile environment
  • Excellent communication, time management, problem solving, organizational, process, and analytical skills
  • Willingness and ability to challenge and improve existing processes and structures, even in the face of resistance; commitment to challenging the status quo
  • Result driven and focused
  • Think from the user's perspective to create a great UX
  • Experience in leading people in a matrix
  • Experience in digital environments
  • Several (8+) years of experience in the context of process management for digital platforms or similar
  • Strategic thinking to develop a long-term vision for the platform, ability to align roadmap with overall business strategy and targets
  • Business fluent English
  • German language skills is a plus
  • Allerød, Hovedstaden, Denmark
  • Norderstedt, Schleswig-Holstein, Germany
  • Budapest, Budapest, Hungary
  • Barcelona, Catalunya [Cataluña], Spain
+3 more
Sales & Marketing Excellence


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What you can expect :

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge our-selves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

If you want to find out more about tesa please visit us on our corporate web-page and social media

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