Skip to content

Customer Support Representative Prague

  • Hybrid
    • Praha, Czechia
  • Business Operations/Customer support

Join an international team, work closely with customers and cross-functional partners, drive excellent service, and contribute to continuous process improvements.

Job description

Are you passionate about delivering outstanding customer service and ensuring a seamless customer experience? As a Customer Support Representative, you will be the first point of contact for our customers and play a key role in managing the entire order-to-invoice process. You will work closely with cross-functional teams to ensure efficient order fulfilment, timely deliveries, and excellent customer satisfaction.

Your Responsibilities:

  1. Manage order-to-fulfilment activities in line with agreed service levels and customer requirements.

  2. Process customer orders, backorders, returns, replacements, and credit/debit notes.

  3. Handle customer inquiries and complaints via phone and email in a professional and customer-focused manner.

  4. Monitor and manage the order fulfilment pipeline to ensure smooth processing and delivery.

  5. Maintain customer information and process transactions on customer platforms.

  6. Work closely with Supply Chain, Finance, and other internal stakeholders to resolve issues and improve service quality.

  7. Support continuous improvement initiatives and contribute ideas to enhance internal processes and customer experience.

Job requirements

  1. University degree in Business Administration, Supply Chain Management, or a related field, or equivalent professional knowledge.

  2. Minimum 2 years of professional experience in an international and matrix-organised environment.

  3. Experience in Customer Service or other customer-facing roles is an advantage.

  4. Very good written and spoken English skills (B2 level or higher).

  5. Knowledge of SAP, EDI, and CRM systems (e.g., Microsoft Dynamics) is considered a plus.

  6. Strong customer orientation and excellent communication skills.

  7. Strong problem-solving mindset and attention to detail.

  8. Ability to work independently, manage multiple priorities, and remain flexible in a dynamic environment.

  9. Structured, reliable, and collaborative way of working.

Hybrid
  • Praha, Praha, Hlavní město, Czechia
Business Operations/Customer support

or

Apply with Indeed unavailable

What you can expect :

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge our-selves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and beliefes.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com and social media.

tesa #APlaceForYou

Your journey starts here

Wherever in the world, you’re looking for a new role, chances are, we’re there.

Open positions