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Customer Support Representative (Cluster East)

  • Hybrid
    • Lodz, Poland
  • Business Operations/Customer service

Job description

As a Customer Support Representative you will be the primary point of contact for our customers in the areas of orders, returns management, inquiries and complaint resolution. At tesa we have a broad array of customers from industry to a diverse mix of retail stores, covering multiple countries both inside and outside EU. As part of our team you will be able to learn how to conduct more complex export transactions with the support of our international business operation team located all over in Europe. We do encourage our Customer Support Representatives to visit customers and our warehouses to have a closer contact and a better understanding of the cooperation. We offer a lot of expertise to tap into and opportunities to engage in diverse international projects with excellent career opportunities. We are looking for a proactive colleague who has the curiosity to learn along with a customer-focused approach and has the drive to find more efficient ways of working. We currently work in a hybrid approach: 60% Poznan office presence and 40% home office.

Key responsibilities:

• Manage order to fulfillment activities in line with service levels tailored to Customer segments

• Handle both digital and manual order processing, backorder management and creation of credit/debit notes

• Address and follow up on Customer claim efficiently

• Process general inquiries via phone and email, covering company information, product details, pricing and delivery status

• Oversee the SAP order to fulfillment pipeline on a daily basis

• Work closely with cross-functional teams, including supply chain and finance, to ensure smooth order processing and timely delivery

• Actively generate and implement ideas for internal proces improvements and customer satisfaction

Job requirements

• Completed university degree in the field of Business Administration, Supply Chain Management (SCM)

• Good written and spoken English skills (B2 level or higher) and native or fluent Polish

• One or more local languages required in the assigned geography is an advantage

• 2+ years of relevant professional experience in an international, matrix-organized company

• Experience in Customer Service/other direct customer facing roles is a plus

• Ideally good SAP skills including EDI as well as CRM (MS Dynamics)

• Strong service and excellent customer-oriented communication and problem-solving skills

• Enjoying a variety of administrative tasks

• Flexible, self-organized and able to work under pressure

• Team player with a reliable and structured working style

• High digital affinity and passion to working with digitized systems and processes

Hybrid
  • Lodz, Łódzkie, Poland
Business Operations/Customer service

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What you can expect :

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge our-selves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and beliefes.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com and social media.

tesa #APlaceForYou

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