Customer Support Representative - Digital & Customer Experience

Hybrid
- Budapest, Hungary
Business Operations/Customer support

Job description

Turn customer needs into seamless solutions—and help shape smarter, more digital ways of working.

Make an impact from the first customer contact

Shape the future of customer support—and grow with it. Use digital tools, automation, and AI-enabled solutions to solve customer needs faster and deliver a seamless experience. Expand your skills, learn from new technologies, and build your career while turning innovative ideas into meaningful impact for customers and colleagues.

As a Customer Support Representative, you will support our customers today while helping us shape how Customer Support works tomorrow.

What You will do:

Own day-to-day order-to-fulfilment activities for assigned customers in line with agreed service levels and customer segmentation.

Manage the complete order-to-invoice cycle, including digital and manual order processing, backorders, credit and debit notes, returns, replacements, and related requests.

Respond to customer inquiries and complaints by phone and email with clarity, empathy, ownership, and a solution-focused mindset.

Monitor blocked and open orders in SAP, identify potential issues early, and coordinate action to support accurate and timely delivery.

Maintain order-to-invoice information and transactions on customer platforms.

Collaborate closely with Supply Chain, Finance, Sales, and other internal teams to resolve issues and deliver a consistent customer experience.

Collect and document customer scorecards, identify trends, and alert the relevant teams when follow-up is needed.

Use digital tools, automation, and AI-enabled solutions responsibly to simplify work, improve quality, and enhance customer communication.

Proactively recommend and implement process improvements using a First Time Right mindset.

Support testing, adoption, and continuous improvement of new systems, workflows, and ways of working.

Scope: Local

Budget responsibility: No

Leadership: No

Ready to shape the customer experience?

If you are energized by customers, technology, and continuous improvement, we would like to hear from you. You do not need to match every point perfectly—what matters most is your willingness to learn, contribute ideas, and help create better outcomes for our customers.

Job requirements

A university degree or equivalent practical knowledge in Business Administration, Supply Chain Management, or a related field.

At least two years of relevant experience in an international, matrix-organized company; customer service or another customer-facing role is an advantage.

Very good written and spoken English skills at B2 level or higher, plus the required local language or languages for the assigned geography.

Experience with SAP, Esker, EDI, CRM platforms such as Microsoft Dynamics, or comparable business systems is highly valued.

Strong digital confidence and the ability to learn new systems quickly.

Genuine curiosity about AI, automation, and how technology can improve customer service and everyday work.

Excellent customer communication, problem-solving, and stakeholder coordination skills.

A structured, reliable, and self-organized approach, with the flexibility to manage changing priorities.

A collaborative mindset, personal ownership, and motivation to turn change into positive outcomes.

Satisfaction from solving problems, improving processes, and creating happy customers.

You will thrive in this role if you…

See technology as an opportunity and enjoy exploring smarter ways to work.

Stay calm, curious, and solution-oriented when priorities or processes change.

Take ownership instead of simply passing problems on.

Balance accuracy and efficiency with a warm, human customer experience.

Enjoy working with people across functions, cultures, and locations.

Hybrid

Budapest, Budapest, Hungary

Business Operations/Customer support

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tesa takes the protection of your personal data very seriously and processes your personal data in accordance with national and European data protection provisions. We would like to inform you about the way we collect and process personal data when you apply for one of our open positions.

Data Controller

The tesa affiliate to which you have applied is responsible for the data processing of your application.

You will find the relevant contact details in the imprint of the job advertisement for which you have applied.

Data required for the application process and applicant selection

As part of the application process, we process data from you that we need to decide whether to establish the employment relationship. In particular, this includes your contact details, such as your name and address, as well as all data related to the application, such as your CV, certificates, qualifications, answers to questions.

tesa processes your personal information in connection with the online application via our application management system and also to assess your potential work-related applicability. In doing so, we process the information you provide based on the legal basis of contract preparation/decision to enter into a contract. If you voluntarily provide us with additional personal data, we process this on the basis of your revocable consent.

Also, we process personal data for statistics and reporting purposes in accordance with our legitimate interest of following up and reporting on the applications received for the open positions.

Data source

We only process the personal data that you provide to us within the application process.

Data retention

If there is no legal retention period, the data will be erased as soon as it is no longer necessary to store it or the legitimate interest in storing it has expired.

When applying via our career website/ our application management system, your personal application data will be retained after the conclusion of the application process if this is necessary to protect our legitimate interests in the legitimate interest of warding off any legal claims, but no later than 6 months after the position has been filled.

If your application is successful, tesa will further process your personal data and will inform you appropriately in accordance with applicable data protection laws.

Recipients of your data

The access to our Application Management System is restricted only to authorized tesa EU/ Switzerland/ UK personnel based on a need-to-know-basis according to their specific function.

For our application management system, we use the service provider Recruitee, with whom we also signed a Data Processing Agreement.

You may access the privacy policy and description of the technical and organisational measures of Recruitee here:

https://recruitee.com/privacy-policy

If necessary, we may also disclose data to further trusted third party service providers who support us, for example, in the areas of IT or archiving and destruction and with whom separate contracts for data processing have been concluded.

As far as this is necessary, we make sure that appropriate data protection agreements and transfer mechanisms (such as EU Standard Contractual Clauses), if applicable, are in place with the third parties.

You can also submit your application via external job search platforms (as Indeed or Stepstone). For more information please consult the privacy policies of the platforms you are using.

Data security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk. Your online application is transferred in encrypted form according to the current state of the art.

Your rights

As a data subject, you have the right of access to personal data concerning you , as well as the right to rectification to have inaccurate data corrected . You also have the right to erasure, e.g., if the data is no longer needed for the aims pursued. Furthermore, you have the right to restriction of processing and, the right to data portability. If the processing of data is based on your consent, you are entitled to withdraw it at any time. Please note that the withdrawal is only effective for the future and that processing that took place before the withdrawal remains lawful. Please also note that we may have to retain certain data for a specific period of time in order to comply with legal requirements, despite your revocation (see "Data erasure" for more details).

Right to object

In cases where we process your personal data on the legal basis of legitimate interest, you have the right to object at any time for reasons arising from your particular situation. We will then no longer process your personal data unless we demonstrate compelling legitimate reasons for continuing the processing which override your interests, rights, and freedoms. This also applies where the processing serves the assertion, exercise, or defence of legal claims.

For questions regarding data protection issues and to assert your rights as a data subject, please contact:

dataprotection@tesa.com

Furthermore, as a data subject, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of your personal data violates data protection provisions. The right of complaint may, in particular, be brought before a supervisory authority in the Member State of the place of your habitual residence, your workplace, or of the place of the alleged infringement.

Automated individual decision-making

As the decision on your employment is not based exclusively on automated processing, no automated decision takes place.

Contact Details

You will find the relevant tesa contact details in the imprint of the job advertisement for which you have applied.

Should you have any questions or complaints related to data protection or wish to

withdraw a consent, please contact us at: dataprotection@tesa.com

Data Protection Officer

We are advised by our data protection officer in meeting our data protection obligations. For any type of request or question related to your personal data, please include “tesa” in the subject line of your request if you are writing an email to the DPO.

DSN Group/ datenschutz nord GmbH

Jennifer Jähn-Nguyen Sechslingspforte 2 22087 Hamburg dataprotection@tesa.com

I have read the privacy policy and hereby consent that my personal data that I have provided above may be stored and processed.

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If yes, please enter the name of the employee here (essential for successful participation in the Employee referral program).

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Please confirm your monthly gross base salary expectation (without bonus) in HUF.

Please confirm your earliest possible start date

What you can expect :
At tesa, we create adhesive solutions that improve the work, products and lives of our customers.
How we do it? At tesa, we dare to create! Therefore, we team up, we challenge our-selves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.
We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and beliefes.
If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com and social media.
tesa #APlaceForYou

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