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Customer Support Manager Cluster East

  • Hybrid
    • Praha, Czechia
  • Business Operations/Customer service

Lead with purpose in a global, people-first company
Shape strategy and drive innovation
Work with passionate, collaborative teams
Grow your career while making a real impact



Job description

Ready to Lead a High-Impact Team Across Borders?

We’re hiring a Customer Support Manager – Cluster East
Location: Praha

Team: Central & Eastern Europe | Multinational Scope

Are you a seasoned team leader with a passion for operational excellence and people development? This is your chance to step into a strategic role where you’ll lead a cross-country team, drive digital transformation, and shape the future of customer support at a global level.

What You’ll Own:

Lead and develop a high-performing Customer Support team across multiple countries
Oversee the full order-to-invoice cycle, ensuring smooth operations and top-tier service
Drive process improvements, digitalization, and harmonization across the region
Collaborate with Sales, Marketing, Supply Chain & Finance to deliver seamless customer experiences
Analyze KPIs, resolve issues, and implement impactful changes
Be a key player in international projects and transformation initiatives

Be ready to lead change

Sound like your next move? Let’s talk.

Job requirements

Degree in Business, Supply Chain, or similar
5+ years in customer service, operations, or supply chain—ideally in a multinational setting
Proven leadership and people development skills
Strong analytical mindset and digital fluency (SAP SD, CRM, Esker, MS Office)
Excellent English (C1+), Native Czech is a must
Willingness to travel across Europe

Hybrid
  • Praha, Praha, Hlavní město, Czechia
Business Operations/Customer service

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Apply with Indeed unavailable

What you can expect :

At tesa, we create adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge our-selves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and beliefes.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com and social media.

tesa #APlaceForYou

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